Return and refund policy
At Dynamiki Agency we value our clients and strive to deliver digital products and marketing services of the highest quality. Please read our policy carefully.
01 · Digital products
All sales of digital products, including templates, downloadable resources and online courses, are final. Due to the nature of these products, we do not offer refunds once the product has been accessed or downloaded.
02 · Marketing services
If you are not satisfied with our marketing services, please contact us within 7 days of project delivery to discuss your concerns. We are committed to resolving them through revisions, where applicable. Refunds for services may be evaluated on a case-by-case basis at Dynamiki Agency’s discretion. No refunds are issued for work already completed or in progress.
03 · Consulting services
Consultations, whether in person, by phone or online, are non-refundable. We’re happy to reschedule any session if you give us at least 24 hours’ notice.
04 · Subscription services
If you have a subscription to ongoing marketing services, you can cancel it at any time. Unused portions of the current billing cycle are not refunded; services continue until the end of that cycle.
05 · Cancellation policy
For project-based services, cancellations requested after work has started will incur charges for the services provided up to the time of cancellation. We will send you an itemized invoice with the completed work and any applicable charges.
06 · Exceptions
In special circumstances we may review return or refund requests outside these terms. Email us at contacto@dynamikiagency.com with any questions.